Delivery

ORDER DEADLINES FOR CHRISTMAS DELIVERY

For arrival before Monday December 25th, please place your order before the following deadlines:

DESTINATION SMALL PARCEL

STANDARD

DELUXE

Sydney, Melbourne & Brisbane Metro 22 Dec, Midday 18 Dec, Midday 18 Dec, Midday
Adelaide Metro 19 Dec, Midday 15 Dec, Midday 15 Dec, Midday
Sydney, Melbourne & Brisbane Regional, Country 19 Dec, Midday 14 Dec, Midday 14 Dec, Midday
Adelaide Regional, Country 18 Dec, Midday 13 Dec, Midday 13 Dec, Midday
Western Australia Metro 14 Dec, Midday 12 Dec, Midday 12 Dec, Midday
TAS & NT Metro 12 Dec, Midday 10 Dec, Midday 10 Dec, Midday
Western Australia + All other Regional, Country & Remote 10 Dec, Midday 8 Dec, Midday 8 Dec, Midday

(NOTE: All deadlines are listed in AEDT)

DELIVERY INFORMATION

We offer three types of delivery, determined by the products in your order. A product's delivery type is displayed under the "Stock Status" information on each product page online.

(Note: Multiple-product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order.)

Please provide a street address for delivery - we cannot ship to PO Boxes.

3 TYPES OF DELIVERY

1. Small Parcel

Small items (e.g. bed linens, cushions, tableware) will be delivered via Australia Post or our freight partner. All orders must be signed for on delivery; if no-one is available to sign for the delivery, a card outlining alternative arrangements will be left.



Once your order has been fulfilled at our Distribution Centre (for in-stock items allow up to 3 working days to receive your Order Fulfilment email), it will ship to you according to the following timetable:

DESTINATION TRANSIT TIME

Sydney, Melbourne & Brisbane Metro 1-3 business days
Regional NSW, VIC, QLD & ACT 2-4 business days
Country NSW, VIC, QLD & SA 3-7 business days
TAS, WA, NT, North QLD 7-10 business days

(NOTE: All transit times listed above are a guide only and are not guaranteed)

Unable to receive your order in person?

If you would like to request to have the item left if no one is available to sign for the delivery, you can select to authorise the delivery agent to leave your parcel unattended on the Delivery page during the check-out process. The criteria is that the delivery location must be a safe and secure location protected from the elements and away from public view, the location cannot be a shared entrance or common space. If delivery location does not meet these criteria then a card will be left if no one is available to sign. If you do not select this option, a card outlining alternative arrangements will be left if no one is available to sign for the delivery. The driver will take a photo of the delivery location to document its location.

2. Standard

Small furniture and larger homeware items are delivered to your home by our home-delivery partner. This service will deliver your items into your room of choice except for in select country and remote locations. Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 7-10 days from the date of order (for in-stock items) to receive this call. Typically the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas. Except for in select country and remote locations, after confirming your delivery date, you will receive a text message the evening before confirming your 3-hour delivery window. On approach to your home, you will receive a call from the delivery team 30-60 minutes before; and following the completion of delivery, you will be given the opportunity to provide feedback on your delivery experience.

3. Deluxe    (items shipping with this method will feature this symbol)

For deluxe delivery items, we employ a more specialised delivery service except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment.

Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 7-10 days from the date of order (for in-stock items) to receive this call. Typically the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas. Except for in select country and remote locations, after confirming your delivery date, you will receive a text message the evening before confirming your 3-hour delivery window. On approach to your home, you will receive a call from the delivery team 30-60 minutes before; and following the completion of delivery, you will be given the opportunity to provide feedback on your delivery experience.

NOTE: We are unable to provide our full Deluxe service to some areas. For more details, see the Delivery Charge Tables below, or contact us.

DELIVERY CHARGES

Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:

New South Wales & Australian Capital Territory
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $14.95 $39.95 $154.95 $104.95
Sydney
Regional $19.95 $69.95 $199.95 $149.95
Outer Sydney & ACT; Regional NSW
Local Country $24.95 $89.95 $299.95 $249.95
Country NSW
Remote $34.95 $119.95 Deluxe Unavailable $279.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Victoria
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $16.95 $49.95 $179.95 $129.95
Melbourne
Regional $22.95 $79.95 $229.95 $179.95
Outer Melbourne; Regional VIC
Local Country $29.95 $119.95 $349.95 $299.95
Country VIC
Remote $39.95 $199.95 Deluxe Unavailable $379.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Queensland
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $16.95 $59.95 $189.95 $139.95
Brisbane
Regional $24.95 $89.95 $229.95 $179.95
Outer Brisbane, Gold Coast
Local Country $34.95 $139.95 $389.95 $339.95
Country QLD, Cairns (4870)
Remote $39.95 $299.95 Deluxe Unavailable $449.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



South Australia
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $16.95 $59.95 $199.95 $149.95
Adelaide
Local Country $29.95 $139.95 369.95 $319.95
Country SA
Remote $39.95 $299.95 Deluxe Unavailable $449.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Western Australia
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $19.95 $74.95 $249.95 $199.95
Perth
Regional $29.95 $124.95 $349.95 $299.95
Outer Perth
Local Country $39.95 $259.95 $449.95 $399.95
Country WA
Remote $49.95 $279.95 Deluxe Unavailable $549.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Northern Territory
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $39.95 $259.95 Deluxe Unavailable $349.95
Darwin
Regional $44.95 $259.95 Deluxe Unavailable $399.95
Outer Darwin
Local Country $54.95 $279.95 Deluxe Unavailable $449.95
Country NT
Remote $79.95 $279.95 Deluxe Unavailable $629.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Tasmania
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available*

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $39.95 $259.95 $399.95 $349.95
Launceston, Hobart
Local Country $54.95 $279.95 $449.95 $399.95
All Other Areas

* Fortnightly Deluxe Service

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



TAKE IT HOME TODAY

Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.

STOCK ON ORDER

We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.

PRICES

All prices quoted online include GST. All prices quoted online exclude shipping and delivery charges.

INTERNATIONAL ORDERS

Delivery is only available within Australia at this time. Only customers with an Australian billing address can purchase from this website. For orders outside Australia please visit potterybarn.com

ADDITIONAL QUESTIONS?

Feel free to get in touch, we’ll be happy to help:

Phone: Toll Free at 1800 232 914 (7 days a week, 8am to 9pm AEST)

Email: customerservice@potterybarn.com.au

STANDARD + DELUXE DELIVERY - POSTCODE EXCLUSIONS

For delivery of large furniture pieces and certain other oversized items we employ the specialist services of our Home Delivery freight partner. You will be contacted by phone to arrange a suitable time for receiving your delivery.

In some areas, we are unable to provide our room-of-choice delivery service for Standard Delivery items and our full Deluxe service for Deluxe Delivery items due to the delivery location. Our room-of-choice delivery service for Standard Delivery items and our Full Deluxe delivery service for Deluxe Delivery items is unavailable in the following postcodes.

Your item/s will be delivered to your front door at your specified time, but will not be unpacked, assembled or have the packaging removed. Your delivery charge will be reduced by $50 from the Deluxe delivery service charge to reflect the difference in service referenced in the rate table. If you have any questions, please contact us.

NSW & ACT 2345-2350, 2353-2371, 2379-2380, 2382-2394, 2396-2414, 2431-2438, 2440-2442, 2444, 2447-2459, 2462, 2465, 2520, 2548-2554, 2624-2625, 2627-2721, 2729-2744, 2751, 2821-2829, 2831-2841, 2871-2875, 2877-2899, 2901
VIC 3319-3320, 3353-3354, 3399, 3402-3406, 3415-3417, 3420-3422, 3424-3426, 3489-3514, 3546-3549, 3597-3606, 3619, 3632, 3643, 3661, 3671, 3676, 3689, 3705-3708, 3724, 3841, 3886-3888, 3890-3892, 3921
QLD 4025-4028, 4184-4204, 4345, 4417, 4419-4420, 4423, 4425-4499, 4627-4649, 4670-4999
SA 5071, 5220-5230, 5278, 5290-5300, 5440-5450, 5583-5607, 5630-5699, 5720-5949
WA 6161, 6231, 6328-6334, 6337-6340, 6346-6349, 6356, 6398-6400, 6429-6459, 6484, 6504, 6530-6555, 6612, 6630-6830, 6837-6848, 6850-6900, 6902-6903, 6906, 6909, 6912, 6917, 6922, 6925, 6929-6930, 6952, 6966, 6968, 6988-6989, 6991
TAS 7001-7003, 7019-7024, 7051, 7109-7118, 7139-7169, 7173-7189, 7215-7247, 7252-7257, 7260-7267, 7270-7274, 7276, 7321, 7330-7331, 7469-9726
NT No Deluxe Delivery Service