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Delivery

ORDER DEADLINES FOR EASTER DELIVERY

For delivery on or before Thursday 28 March for in-stock items, please place your order by midday AEDT (Australian Eastern Daylight Time) by the destination deadlines below.


DESTINATION SMALL PARCEL
SMALL STANDARD
STANDARD DELUXE
Sydney, Melbourne & Brisbane Metro 25 Mar 14 Mar 14 Mar 14 Mar
Adelaide Metro 22 Mar 11 Mar 11 Mar 11 Mar
Sydney, Melbourne & Brisbane Regional, Country 21 Mar 13 Mar 13 Mar 13 Mar
Adelaide Regional, Country 19 Mar 8 Mar 8 Mar 8 Mar
Western Australia Metro 20 Mar 8 Mar 8 Mar 8 Mar
Tasmania 14 Mar 12 Mar 12 Mar 12 Mar
Northern Territory Metro 14 Mar - - -
Western Australia + All other Regional, Country & Remote 15 Mar 6 Mar 6 Mar 6 Mar

(NOTE: All deadlines are listed in AEDT)

Delivery Information


We offer four types of delivery (Small Parcel, Small Standard, Standard, Deluxe) determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online. Delivery charges are determined by your delivery destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order.

Please provide a street address for delivery — we cannot ship to PO Boxes.

NOTE: In some areas, we are unable to provide our full Deluxe service.

4 Types Of Delivery

1. Small Parcel

Small items (e.g. bed linens, cushions, tableware) will be delivered via our freight partner. All orders must be signed for on delivery; if no–one is available to sign for the delivery, a card outlining alternative arrangements will be left. Some items may require assembly, please refer to the online product page for details. Once your order has been fulfilled at our Distribution Centre (for in–stock items allow up to 3 working days to receive your Order Fulfilment email), it will ship to you according to the following timetable:


Destination Order Fulfilment Transit Time Total Delivery Time from Date of Order
Sydney, Melbourne & Brisbane Metro Up to 3 business days 1-3 business days Up to 6 business days
Regional NSW, VIC, QLD & ACT Up to 3 business days 2-4 business days Up to 7 business days
Country NSW, VIC, QLD & SA Up to 3 business days 3-7 business days Up to 10 business days
TAS, WA, NT, North QLD Up to 3 business days 7-10 business days Up to 13 business days

(NOTE: All transit times listed above are a guide only and are not guaranteed)

Unable to receive your order in person?
If you would like to request to have the item left if no one is available to sign for the delivery, you can select to authorise the delivery agent to leave your parcel unattended on the Delivery page during the check–out process. The criteria are that the delivery location must be a safe and secure location protected from the elements and away from public view, the location cannot be a shared entrance or common space. If delivery location does not meet these criteria then a card will be left if no one is available to sign. If you do not select this option, a card outlining alternative arrangements will be left if no one is available to sign for the delivery. The driver will take a photo of the delivery location to document its location.


2. Small Standard

Small furniture and larger homeware items are delivered by our home-delivery partner. They will bring your items into your room of choice, except in select country and remote locations. Following placement of your order, except in select country and remote locations, you will be contacted via text message to confirm your order has been received, and that delivery will be arranged as soon as your items are ready to be shipped. In select country and remote locations, you will be contacted via phone. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 1 business day of order placement (however please allow up to 3 business days to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the online product page for details.


3. Standard

Small furniture and larger homeware items are delivered to your home by our home-delivery partner. This service will deliver your items into your room of choice except for in select country and remote locations. Following placement of your order, except in select country and remote locations, you will be contacted via text message to confirm your order has been received, and that delivery will be arranged as soon as your items are ready to be shipped. In select country and remote locations, you will be contacted via phone. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 1 business day of order placement (however please allow up to 3 business days to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the online product page for details.


4. Deluxe

For Deluxe delivery items, we employ a more specialised delivery service, except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach bedheads to existing bed frames, install lighting or other electronic equipment. Following placement of your order, except in select country and remote locations, you will be contacted via text message to confirm your order has been received, and that delivery will be arranged as soon as your items are ready to be shipped. In select country and remote locations, you will be contacted via phone. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 1 business day of order placement (however please allow up to 3 business days to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the online product page for details.


Small Standard, Standard & Deluxe Delivery Lead time


Destination Order Fulfilment Transit Time Total Delivery Time from Date of Order
Sydney, Melbourne & Brisbane Metro Up to 6 business days 5-10 business days Up to 16 business days
Regional NSW, VIC, QLD & ACT Up to 6 business days 10-19 business days Up to 25 business days
Country NSW, VIC, QLD & SA Up to 6 business days 10-19 business days Up to 25 business days
TAS, WA, NT, North QLD Up to 6 business days 10-19 business days Up to 25 business days

(NOTE: All transit times listed above are a guide only and are not guaranteed)

Shipping Rates & Locations

Deluxe delivery is not available to all areas. If shipping is available to your postcode, you will receive an estimated cost upon entering your information. If we are unable to deliver or restrictions apply, you will receive a clarifying message.

Delivery Charges

Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:

New South Wales
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $14.95 $19.95 $49.95 $69.95 $79.95 $109.95 $149.95 $179.95
Sydney
Regional $19.95 $29.95 $89.95 $149.95 $154.95 $199.95 $224.95 $299.95
Outer Sydney & Regional NSW
Country $29.95 $39.95 $169.95 $224.95 $264.95 $314.95 $299.95 $359.95
Country NSW

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Australian Capital Territory
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Regional $19.95 $29.95 $94.95 $164.95 $154.95 $199.95 $229.95 $349.95

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Victoria
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $16.95 $24.95 $54.95 $74.95 $99.95 $124.95 $179.95 $234.95
Melbourne
Regional $19.95 $34.95 $99.95 $159.95 $164.95 $219.95 $234.95 $324.95
Outer Melbourne & Regional VIC
Country $34.95 $44.95 $179.95 $229.95 $299.95 $349.95 $349.95 $429.95
Country VIC

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Queensland
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $16.95 $24.95 $54.95 $74.95 $99.95 $124.95 $179.95 $234.95
Brisbane & Gold Coast
Regional $24.95 $34.95 $99.95 $159.95 $164.95 $219.95 $234.95 $324.95
Regional QLD
Country $39.95 $64.95 $179.95 $234.95 $299.95 $349.95 $349.95 $429.95
Country QLD

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

South Australia
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $16.95 $24.95 $64.95 $84.95 $104.95 $129.95 $184.95 $249.95
Adelaide
Country $29.95 $54.95 $179.95 $234.95 $299.95 $349.95 $349.95 $429.95
Country SA

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Western Australia
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $19.95 $29.95 $69.95 $89.95 $129.95 $164.95 $199.95 $299.95
Perth
Regional $29.95 $44.95 $124.95 $174.95 $199.95 $254.95 $279.95 $379.95
Outer Perth & Regional WA
Country $44.95 $79.95 $209.95 $264.95 $349.95 $399.95 $399.95 $449.95
Country WA

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Northern Territory
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $39.95 $54.95 n/a n/a n/a n/a n/a n/a
Darwin
Country $54.95 $69.95 n/a n/a n/a n/a n/a n/a
Country NT

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Tasmania
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Products - Deluxe Service Unavailable
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $29.95 $49.95 $124.95 $164.95 $164.95 $249.95 $214.95 $299.95
Hobart
Country $39.95 $69.95 $199.95 $234.95 $299.95 $349.95 $349.95 $399.95
Country TAS

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.


Take It Home Today

Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.

Click & Collect

Some of our stores offer Click & Collect in-store pick-up options. To find out whether an item is eligible for you to collect at a store, check the product’s information page on our website. After you choose the item’s colour and/or size, you’ll be able to select a store for Click & Collect if the item is available. No delivery charges apply.

Stock On Order

We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.

Prices

All prices quoted online include GST. All prices quoted online exclude shipping and delivery charges.

International Orders

Delivery is only available within Australia at this time. Only customers with an Australian billing address can purchase from this website. For orders outside Australia please visit potterybarn.com

Additional Questions?

Feel free to get in touch, we’ll be happy to help:
Phone: Toll Free at 1800 232 914 (7 days a week, 8am to 9pm AEST)
Email: customerservice@potterybarn.com.au

Small Standard, Standard + Deluxe Home Delivery Extended Transit Time postcodes

For delivery of large furniture pieces and certain other oversized items we employ the specialist services of our Home Delivery freight partner.

In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. For those areas, please reference the below postcode table.

After your order is received by our Home Delivery partner, you will get a text message confirming receipt of your order and that a booking date is being determined. You will then be contacted with a follow-up text confirming the booking date and time available.

If you have any questions, please contact us.


NSW & ACT 2329,2333-2334,2336-2347,2350-2361,2365,2369-2372,2379-2382,2386-2388,2390,2415,2420-2422,2424,2426-2427,2429-2431,2439-2441,2443-2450,2452-2456,2460,2536-2537,2545-2546,2548-2551,2582-2588,2590,2594,2622,2624-2633,2640-2653,2655-2656,2658-2661,2663,2665-2666,2668-2669,2671-2672,2675,2678,2680-2681,2700-2703,2705-2707,2720-2722,2725-2727,2791-2794,2803-2810,2818,2820-2821,2842-2844,2852,2865-2871
VIC 3233-3239,3241-3243,3249-3251,3254,3260,3264-3287,3289,3292-3294,3314-3315,3321-3325,3328-3330,3333,3360-3361,3370-3371,3373-3375,3377-3381,3384-3385,3387-3388,3390-3393,3395-3396,3400-3401,3407,3409,3463-3465,3467-3469,3472,3475,3477-3478,3480,3482-3483,3485,3515-3518,3520-3523,3525,3527,3529-3531,3533,3537,3540,3542,3544,3557-3559,3561-3568,3570-3573,3575-3576,3579-3581,3583-3586,3588-3591,3607-3608,3610,3612,3614,3616-3618,3620-3624,3629-3631,3633-3641,3644,3646-3647,3649,3658-3660,3662-3666,3669-3670,3672-3673,3675,3677-3678,3682-3683,3685,3687-3688,3690-3691,3694-3695,3697-3701,3704-3705,3707-3709,3711-3715,3717-3720,3722-3723,3725-3728,3730,3732-3733,3735,3737-3741,3744,3746-3747,3749,3823-3825,3831-3833,3835,3842,3844,3847,3850-3852,3854,3856-3860,3864-3865,3869-3871,3878,3880,3882,3885-3893,3895-3896,3898,3900,3902-3904,3953-3954,3956-3960,3962,3964-3967,3971
QLD 4025,4287,4353-4365,4370-4378,4380-4385,4387-4388,4390,4400-4408,4410-4413,4415-4428,4486-4494,4496-4498,4600-4601,4605-4606,4608,4610-4615,4620-4621,4625-4627,4630,4655,4659-4660,4662,4670-4671,4673-4674,4676-4678,4680,4694-4695,4697,4699-4707,4750-4751,4753-4754,4756-4757,4798-4800,4849-4850,4852,4854-4861,4865
WA 6041-6044,6207-6209,6213-6215,6218,6220-6221,6223-6230,6232-6233,6236-6237,6239-6240,6243-6244,6251-6256,6258,6260,6262,6271,6275,6280-6282,6284-6286,6288,6290,6304,6306,6308-6309,6311-6313,6315-6318,6320-6324,6326-6328,6330,6333,6335-6338,6341,6343,6346,6350-6353,6355-6359,6361,6363,6367-6370,6372-6373,6375,6383-6386,6391-6398,6401,6403,6405,6409-6415,6460-6463,6465-6468,6470,6472-6473,6475-6477,6479-6480,6484-6485,6487-6490,6502,6505-6507,6509-6519,6521-6522,6525,6528,6530,6532,6566,6568-6569,6574-6575,6603,6605-6606,6612-6614,6616,6620,6623,6627-6628,6630-6632
SA 5238,5354,5374,5490-5491,5550
TAS No Deluxe or Room of Choice Delivery. Front Door Delivery Only.
NT Parcel Delivery Only.