Customer Service

From general queries to processing returns, we're here to help. If there's something you can't find, get in touch with us via phone or email. From start to finish, your satisfaction is important to us.

From general queries to processing returns, we're here to help. If there's something you can't find, get in touch with us via phone or email. From start to finish, your satisfaction is important to us.

returns

You can return eligible items for a refund within 30 days of purchase.

delivery

We have three levels of delivery for your convenience.

contact us

Couldn't find what you're looking for? We're at your service.

stay in touch

Sign up for emails on exclusive sales & new arrivals.

free design services

Through our free remote design services, our Design Crew can help with room planning, furniture selection and more..

book an appointment now →

ideas & advice

We've got design inspiration for every room of your home.

get inspired →

contact us

by phone: Toll Free at 1800 232 914, from 8:00am - 9:00pm AEST, 7 days a week

by email:customerservice@potterybarn.com.au